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System freezing over network
#1
Hello,

Please help
when capturing marks over the network,  the system freezes for a couple of minutes,
also if i checked 'whos connected' there is only 2 users listed even though 6 or 7 users capturing.
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#2
Hello Sugan,

1. Have you installed the Spread Grid 6.0.57 on all your computers where marks are captured?  You also need this for capturing Absentees and Leave for Educators and other Staff Members.

2. Kindly note the following on 64-bit versions of Windows:

2.1 Check that SA-SAMS is installed in C:\Program Files\EdusolSAMS and not in C:\Program Files (x86)\EdusolSAMS (default location set by the initial Setup).
2.2 However, the Spread Grid should be installed in C:\Program Files (x86)\SASAMS Spread V6.0.57 not in C:\Program Files\SASAMS Spread V6.0.57

3. Are you using SA-SAMS over a wired (Ethernet cable) Network or Wi-Fi Network?

3.1 I have found that not all Wi-Fi infrastructure are that reliable at sustaining access to the SA-SAMS (Microsoft Access) database.
3.2 If it is a cable network, you may be having a problem with one or more of your network switches.

4. Are there any other devices that use the same network, e.g. CCTV Cameras?  If so, consider running CCTV on their own network infrastructure or via a separate VLAN, depending on your budget.

5. Is your SA-SAMS server a dedicated Windows Server (with a Server Operating System), or is it merely a PC (Running Windows 7/8/10) acting as a server.  If the latter is the case, what other applications may be running on the PC that may influence your network bandwidth?  You might then consider trying to host your database on a PC that takes less flak, or consider upgrading the PC.

6. Depending on how many workstations you have with access to SA-SAMS, your Server might (preferably) require a 1 GB/s network adapter (with the cabling infrastructure and switches to support it), instead of a 100 MB/s.

Let us know if any of the above helps.
Sarel
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#3
(09-18-2018, 01:16 PM)SarelK Wrote: Hello Sugan,

1. Have you installed the Spread Grid 6.0.57 on all your computers where marks are captured?  You also need this for capturing Absentees and Leave for Educators and other Staff Members.

2. Kindly note the following on 64-bit versions of Windows:

2.1 Check that SA-SAMS is installed in C:\Program Files\EdusolSAMS and not in C:\Program Files (x86)\EdusolSAMS (default location set by the initial Setup).
2.2 However, the Spread Grid should be installed in C:\Program Files (x86)\SASAMS Spread V6.0.57 not in C:\Program Files\SASAMS Spread V6.0.57

3. Are you using SA-SAMS over a wired (Ethernet cable) Network or Wi-Fi Network?

3.1 I have found that not all Wi-Fi infrastructure are that reliable at sustaining access to the SA-SAMS (Microsoft Access) database.
3.2 If it is a cable network, you may be having a problem with one or more of your network switches.

4. Are there any other devices that use the same network, e.g. CCTV Cameras?  If so, consider running CCTV on their own network infrastructure or via a separate VLAN, depending on your budget.

5. Is your SA-SAMS server a dedicated Windows Server (with a Server Operating System), or is it merely a PC (Running Windows 7/8/10) acting as a server.  If the latter is the case, what other applications may be running on the PC that may influence your network bandwidth?  You might then consider trying to host your database on a PC that takes less flak, or consider upgrading the PC.

6. Depending on how many workstations you have with access to SA-SAMS, your Server might (preferably) require a 1 GB/s network adapter (with the cabling infrastructure and switches to support it), instead of a 100 MB/s.

Let us know if any of the above helps.



Hello Sarel,

Thanks for the input, would you believe the problem was a dirty CPU fan & heat sink on the server.

all sorted now.
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